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The Role Of Photos In Marketing At eBay

 

Using photos at eBay, I've rediscovered the obvious: "seeing is buying." Words bring traffic to a Web site (that's a favorite theme of mine), but pictures sell. Text conveys information. Photos convey emotion. Text can tell you about a product, but a photo can make you fall in love with it. A picture's value for conveying information is over-rated -- in most cases, it is certainly not worth 1000 words. But the emotion conveyed can be very important when you are selling and especially when you are selling by auction, where price is not fixed, but rather is set by the irrational, emotional decisions of bidders.

Once I was able to take good digital photos of my comics, I found myself literally falling in love with some of those old comics, with their amazing cover art. It became hard for me to part with them. Fortunately, bidders fell in love with them, too. (Keep in mind that decorative graphics and photos that have nothing to do with products for sale are still of very questionable value, and are often negative. But for e-commerce, you need to show what you want to sell.)

Whatever you have to sell will probably sell better if you include a photo in your posting. You could take traditional photos and when you get the film developed request them in digital form, on diskette or on CD ROM. Or you could use one of those low-cost video cameras you plug into your PC for online two-way video, and save still images. But it's simplest if you use a digital camera.

At first I used the "Big Picture" video camera and capture card from US Robotics, because I already had it installed for videophone kinds of things. But that confined me to taking picture a short distance from my computer, because it was connected by a short cord. And it was difficult to get the lighting right. But even with those drawbacks, I could see that my items sold better with than without photos.

I signed up at Xoom (www.xoom.com) for 11 Mbytes of free space and uploaded my photos to Xoom using FTP. Then I entered the URLs of the photos in the auction form at Ebay, along with the descriptions of the items, etc.

After a couple of months and a few thousand dollars in revenue from selling comics and bottle caps, I decided to splurge and buy a digital camera. I decided on a Sony Mavica, because it is so simple to use and stores photos on ordinary 3-1/2 inch diskettes, that I can pop right into my computer for viewing, editing, and uploading.

The new camera cut the time it takes me to take photos down to about a fifth what it was before -- which is very important if you are selling dozens of items at a time. It also allowed me to take the photos wherever I like, because there is no cord. That makes it far easier to set up for the best lighting. In addition, the resulting photos were larger and sharper -- giving a much better idea of the true condition of collectibles.

If you've been itching to get a digital camera, this could be the excuse you've been looking for.

In general, you should set up a "studio area" -- with dark non-reflective background and lights set up the way you want them; so you only have to deal with those details once.

With the camera I have, I can zoom. In any case, I see the image that I'm going to get on the screen in the camera, which means that I can get just the image I want, without having to crop afterwards. Remember you are taking these pictures for a business purpose -- not art. You want a clear, sharp, appealing picture, but you can't afford to spend a lot of time getting it, unless your item is going to sell for a lot of money. For something that is likely to sell for under $10, you really don't want to take more than two minutes taking the picture.

About the only editing I do on these photos is rotating the image, if I held the camera sidewise.

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